At trimulogy.com ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our website and placing orders, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide Directly
- Contact information: name, email address, phone number
- Shipping information: mailing address, city, state/province, postal code, country
- Payment information: credit/debit card details (processed securely by our payment processor — we do not store full card numbers)
- Communications: messages you send to our customer support team
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL
- Cookies and tracking: we use cookies and similar technologies to improve user experience and track site analytics
- Device information: device type, operating system, screen resolution
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and tracking information
- Respond to customer service inquiries and refund requests
- Send promotional emails and offers (with your consent — you may opt out at any time)
- Improve our website, products, and customer experience
- Comply with legal obligations
- Detect and prevent fraudulent transactions
3. Cookies & Tracking Technologies
We use cookies (small text files stored on your device) and similar tracking technologies including pixels and web beacons. These help us understand how visitors interact with our site, remember your preferences, and improve our services.
Types of cookies we use:
- Essential cookies: required for the website to function properly
- Analytics cookies: help us understand visitor behavior (e.g., Google Analytics)
- Marketing cookies: used to display relevant advertising (e.g., Facebook Pixel, Google Ads)
You can control cookie settings through your browser. Disabling cookies may affect website functionality.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment processors: to securely process transactions (e.g., BuyGoods, Stripe)
- Shipping carriers: to fulfill and deliver your orders (e.g., USPS, FedEx, UPS, DHL)
- Analytics services: to understand website usage (e.g., Google Analytics)
- Marketing platforms: for advertising purposes, under strict data processing agreements
- Legal authorities: when required by law or to protect our legal rights
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and legal compliance purposes. You may request deletion of your data at any time (subject to legal retention requirements).
6. Your Rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate personal information
- Deletion: request deletion of your personal data ("right to be forgotten")
- Opt-out: unsubscribe from marketing emails at any time using the unsubscribe link
- Data portability: request your data in a machine-readable format (where applicable)
- Restriction: request restriction of processing in certain circumstances
To exercise any of these rights, contact us at the information provided in Section 10.
7. International Users — UK, Canada & Australia
If you are located in the United Kingdom, Canada, Australia, or the European Economic Area, please note:
- UK/EU: We process your data in compliance with the UK GDPR and EU GDPR. Our legal basis for processing is typically contract performance (order fulfillment) and legitimate interests.
- Canada: We comply with PIPEDA (Personal Information Protection and Electronic Documents Act).
- Australia: We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.
8. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will delete it promptly.
9. Security
We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmissions, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Contact Us
If you have questions about this Privacy Policy, or to exercise your privacy rights, please contact us:
- Website: trimulogy.com/contact
- Email: support@trimology.com
- Mailing Address: Trimology Customer Support, United States
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.